FAQ

You will receive an email when the tour is confirmed, declined, canceled, or when a different time is proposed. Verified agents can also view tour status from My Tours.

You can accept the proposed time, choose a different available time, or decline the tour.

Yes. Available options depend on the current tour status. Pending and confirmed tours can generally be changed or canceled from the tour details page.

Verified agents can request a tour for a property that is not yet managed through Get a Home Tour. The request is emailed directly to the listing agent, who can accept, decline, or propose another time without creating an account.

No. A listing agent can respond to an external tour request directly from the secure link in the email. Creating an account is only required if they want to claim and manage the listing through Get a Home Tour.

Agent verification helps confirm that professional agent features are being used by legitimate real estate professionals. You may be asked to provide your brokerage, license state, and license number.

Yes. A listing marked Under Contract can continue accepting tours if the listing representative chooses to allow backup showings.

A listing may have scheduling paused, minimum notice requirements, blocked availability, or a status that does not allow new tours. Available times are determined by the listing's current scheduling settings.

Email support@getahometour.com and include the property address, tour details, and the email address associated with your account when relevant.